November 16 2022
Dear Valued Clients,
I would like to apologize for not being able to be there for you over
this past year. I have been dedicating myself to this industry with the
greatest concern for customer service and fair pricing for over a
decade. Unfortunately, that decision came at a cost to both myself,
as a business owner, and you, our clients.
As a small business that ran with minimal assistance, I realized that
we actually needed help too. The physical and financial toll forced
me to look for other options. While it is true that material costs have
gone up in this economic climate, it is still in all of our best interests
to provide fair pricing and options. With that said, I want to thank you
all for reaching out when we expressed our need to close the
business. The messages we received were heartfelt and meant a lot
to both my wife and myself.
Recently, I have had the ability to combine forces with two other
ethical and customer focused HVAC business in our market. We are
dedicated to provide optimal coverage for service, and excellent
workmanship all for a fair price.
What that means is that, after combining forces, we are now able to
offer a full range of support to provide quality service, installation, and
light commercial work. We are now able to fill in gaps that were
missing in each company and give our customers more access to
different product lines and parts. This adds a new element....to
I understand that a percentage of our customers will no longer reach
out to Element, and I completely understand that decision. However,
I would like to reach out to those who did contact us and ask if there
is a future opportunity to serve you. Please feel free to contact us
with any comments or questions. We are open and honest and
willing to share whatever is necessary to rebuild your trust in our
As we approach the Holiday season, I want to wish you all the best.
We are hoping to be able serve you throughout 2023!
Dwayne Flatt - President,
Element Heating and Air Conditioning Inc.
431 - 554 - 4480